You MUST contact us within return policy time (based on product category) prior to returning ANY item back to our store.
Items returned to us WITHOUT contacting us will NOT be refunded.
IN - STORE purchases :Guitars, amps, effects - store credit only (valid for 1 year only).
Parts - store credit only (valid for 1 year only).
Repairs - 48 hours after receipt of the repaired product.
Items must be in new, un-used condition, with original packaging.
Webstore purchases :
Guitars, amps, effects - 48 hours after receipt of the product.
Parts - 48 hours after receipt of the product.
Items must be in new, un-used condition, with original packaging.
Returns after 48 hours - store credit only (valid for 1 year only).
See additional terms below for more details.
We accept returns for exchange or refund, based on product category, after delivery of the product.
At our sole discretion, we may offer an exchange or store credit for items returned beyond the terms of our return policy.
- Items must be in "new, unaltered and unused condition".
- Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way, or re-salable in new, unused condition.
- No refunds or exchanges on any special order or custom order product(s).
- No refunds of deposits on any special order or custom order product(s).
- No refunds on used or pre-owned instruments, unless previously agreed to.
- No refunds on layaway items, in store or online.
- No refunds on any electronic products, including amplifiers, pedals, effects.
If it has a power cord or battery, it is considered an electronic device.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately.
Items that are received defective, may qualify for exchange, store credit or refund - at our sole discretion.
Items that you did not order but received from us will qualify for full refund or store credit (including shipping).
Refunds are contingent upon inspection of item(s) once we receive it. Customer is responsible for all costs associated with the sale, shipping and insurance of the item purchased. Credit card fees, etc. are included.
At our discretion, there may be, up to, a 20% restocking fee for returned items that are not being exchanged and are not damaged. This typically occurs when we order a product for you that we normally do not stock. Credit card charge and refund fees are included.
At our discretion, we may refund credit sales with a business check.
Again you MUST contact us within return policy time (based on product category) prior to returning ANY item back to our store.
